Refund policy

Last updated: 19 October 2026

At Coln Wear, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

Your Rights Under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

In short: for a major failure you can choose a refund or a replacement; for a minor failure we will repair, replace or refund the item within a reasonable time. Nothing in this policy excludes, restricts or modifies these rights. The conditions below for change-of-mind returns do not apply to faulty, incorrect or not-as-described items.

Change-of-Mind Returns

We accept change-of-mind returns within 30 days of receiving your order.

To be eligible for a return, your item must:

• Be unworn, unused, and in its original condition.
• Be returned in the original shoe box and packaging.
• Include all original tags and accessories.

For change-of-mind returns, items showing signs of wear, damage, or misuse cannot be refunded.

How to Start a Return

To request a return, please contact us at:

Email: contact@colnwear.com

Include:

• Your order number
• Your full name
• The reason for your return

We'll provide instructions on how to return your item.

Please do not send items back without contacting us first.

Return Shipping

Unless the item is faulty or incorrect, customers are responsible for the cost of returning their order.

We recommend using a tracked delivery service, as we cannot be responsible for returns lost in transit.

Refunds

Once we receive and inspect your returned item, we'll notify you of the outcome.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note that your bank or card provider may take additional time to process the refund.

For change-of-mind returns, original shipping charges are non-refundable. They are refunded if the return is due to our error or the item is faulty.

Exchanges

We currently do not offer direct exchanges.

If you require a different size or color, please return your item for a refund and place a new order.

Faulty or Incorrect Items

If your order arrives damaged, faulty, or you receive the wrong item, please contact us as soon as possible. Reporting it promptly helps us resolve it quickly, but there is no time limit of 48 hours or similar on your rights for faulty or incorrect items under the Australian Consumer Law.

We'll arrange a replacement or full refund at no additional cost.

Non-Returnable Items

For hygiene reasons, we cannot accept change-of-mind returns on:

• Socks or accessories that have been opened or used.
• Gift cards.
• Any item marked as non-returnable.

Order Cancellations

Orders can only be cancelled before they have been dispatched.

If your order has already shipped, you'll need to follow our standard return process after delivery.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: contact@colnwear.com

We aim to respond to all enquiries within 1–2 business days.