Shipping policy

Last updated: 19 October 2026

Thank you for shopping with Coln Wear. This policy explains how we process and deliver your order.

Where we ship

We currently ship within Australia only. We do not ship internationally at this time. If that changes, we will update this policy.

Shipping cost

Standard shipping is free on every order (A$0.00), with no minimum spend. It is the only shipping option we offer.

Order processing

  • Orders are processed within 1–2 business days (Monday to Friday, excluding public holidays).
  • Orders placed on weekends or public holidays are processed on the next business day.

Delivery times

Estimated delivery is 5–8 business days after dispatch. Delivery times are estimates and may vary during busy periods or because of circumstances beyond our control, such as high order volumes, courier delays, severe weather or public holidays.

Tracking your order

Once your order has been dispatched, you will receive a confirmation email with tracking information (where available).

Incorrect shipping address

Please check your shipping address before placing your order. If you notice an error, contact us as soon as possible and we will do our best to update your details before your order is dispatched. We cannot be held responsible for orders delivered to an incorrect address provided by the customer.

Lost or missing parcels

If your parcel has not arrived within the estimated delivery timeframe, please email us at contact@colnwear.com. We will work with the courier to investigate and resolve the issue as quickly as possible.

Damaged, faulty or incorrect items

If your order arrives damaged or faulty, or you receive the wrong item, please contact us as soon as you can. Reporting it promptly helps us resolve it quickly, but there is no 48-hour or similar time limit on your rights under the Australian Consumer Law.

To help us sort it out, please include:

  • Your order number
  • Photos of the damaged or incorrect item(s)
  • Photos of the packaging

We will arrange a replacement or refund in line with our Refund Policy and your rights under the Australian Consumer Law, at no additional cost to you.

Contact us

If you have any questions about shipping or your order, please email us at contact@colnwear.com. We aim to respond to all enquiries within 1–2 business days.